Service and Product Terms

Last Updated: October 8, 2026

PLEASE READ CAREFULLY. THESE TERMS INCLUDE IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS OF LIABILITY, REFUND LIMITS, AND HOW DISPUTES ARE RESOLVED. BY BOOKING A SERVICE OR BUYING A PRODUCT, YOU AGREE TO THESE TERMS.

These Terms apply to services and digital products you book or buy from Pondering Mind Creative LLC (“I,” “me,” “PMC”), whether through this website, HoneyBook, or any other page, booking link or platform where I offer them. If you book through a marketplace with its own required terms, such as Upwork, that platform’s terms govern that purchase.

These Terms work together with our Terms of Service and Privacy Policy, which are part of this agreement. If anything here conflicts with the Terms of Service, these Service Terms apply to your service or product.

Terms that describe work I perform, such as timelines, access, my “fix it” promise and portfolio use, apply only to services. Digital products are covered by the general terms that apply to purchases and by Section 2.

1. General terms

Who can book. You must be at least 18 years old and able to enter a binding agreement, either for yourself or for the business you’re booking on behalf of. If you book on behalf of a business, you confirm you have authority to agree to these terms for it.

Electronic acceptance. By checking an “I agree” box or completing a booking or purchase, you agree to these terms and enter a binding agreement. If you book through a platform, like HoneyBook, that records your name and acceptance, that record takes the place of a signature and is part of this agreement.

When your booking is final. Your booking is confirmed when you receive a confirmation email from me. I may decline a booking if the project isn’t a good fit. If I do, you’ll receive a full refund.

What’s included. What’s included in each service is listed in its service description at the time you book. Anything not listed there isn’t included and can be quoted separately.

Prices. You pay the price listed at the time you book. Prices may change for future bookings, never for one you’ve already made. If a price is listed in error, I may cancel the booking and give you a full refund.

Payment. You confirm that the payment information you provide is accurate and that you’re authorized to use it.

Your responsibilities. To keep your project on track, you agree to:

  • Provide the access, information and materials I ask for

  • Make sure anything you send me (photos, logos, copy) is yours to use

  • Keep your own backups of your website and accounts

  • Respond to questions within a reasonable time

Timelines. Delivery timelines start once I’ve received everything I need from you, such as account access and your completed questionnaire, not on the day you book.

Account access. When a service requires access to your website or accounts, you’ll add me as a contributor or collaborator. I never need your passwords. I may stay on as a contributor after your project in case you’d like more help later, but I won’t make changes unless you ask. You can remove my access at any time.

Backups and existing issues. Please back up anything important before I start. I’m not responsible for problems that existed before my work, issues caused by your template, plugins or third-party code, or changes made by others.

Reports and recommendations. Reports and recommendations reflect what I found at the time of my review. Online information changes often, and some platforms pull details from other sources. Implementing recommendations is your responsibility unless your service description says otherwise.

Credits. Payments for one service only apply toward another service when that service’s description says so, and only within the time it states.

My standard of work. I’ll perform every service with reasonable care and skill, and within a reasonable time.

My “fix it” promise. If something I did isn’t right, let me know within 7 days of delivery and I’ll correct it at no charge. This covers errors in the work I delivered. It doesn’t cover new requests, changes of direction, work not included in the service description, or issues caused by third-party platforms or changes made by others. Correcting the work is your sole and exclusive remedy under this promise, and it doesn’t create a right to a refund. Some states don’t allow limits on implied warranties, so some of these limits may not apply to you.

Payment and cancellation. Payment is required in full before work begins. Custom projects follow the payment schedule in your proposal, which may include a deposit to reserve your spot. Payment is non-refundable once work has begun. If required access or intake information isn’t received within 14 days of payment, your booking may be canceled without a refund, and the service would need to be repurchased. Digital products are non-refundable once purchased.

If I cancel or can’t complete your service, I’ll refund any amount you’ve paid, including deposits, for work not yet completed. If I cancel before starting, you’ll receive a full refund.

Your materials. Anything you send me stays yours. I use it only to complete your project.

Ownership of the work. Once your service is paid in full, you own the final work I deliver for you. I keep ownership of my own templates, processes, checklists, frameworks and know-how, which I use for all my clients.

Portfolio. I may share general examples of my work for you, like before-and-after screenshots, in my portfolio or marketing. Just let me know if you’d rather I didn’t.

Confidentiality. I keep your account access, business details and anything you share private. I don’t share them with anyone except as needed to complete your project.

No guaranteed results. Services and products provided do not guarantee specific business outcomes, including but not limited to traffic, conversions, or search rankings.

Third-party platforms. My work often happens on platforms I don’t control, such as Squarespace, Google or social media sites. I’m not responsible for their outages, policy changes, or changes they make to your account.

LIMITATION OF LIABILITY. MY TOTAL LIABILITY FOR ANY SERVICE OR PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR IT. I’M NOT LIABLE FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL OR REPUTATION, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, EVEN IF I’VE BEEN TOLD THEY’RE POSSIBLE. SOME STATES DON’T ALLOW THESE LIMITS, SO SOME MAY NOT APPLY TO YOU.

Indemnification. You agree to cover any costs, claims or damages, including reasonable attorneys’ fees, that result from materials you provide or from your breach of these terms. I agree to do the same for claims that result from my breach of these terms.

Things outside anyone’s control. Neither of us is responsible for delays or failure to perform caused by events outside our reasonable control, such as natural disasters, serious illness, power or internet outages, or platform failures. If this happens, I’ll let you know and we’ll agree on a new timeline. If we can’t, you’ll receive a refund for work not yet completed.

Let’s talk first. If something goes wrong, email me at hi@ponderingmindcreative.com so we can try to resolve it together. We both agree to try to work it out informally for at least 30 days before taking any legal action.

Governing law. These terms are governed by the laws of the State of Oregon. Any dispute that isn’t resolved informally will be handled in the courts of Washington County, Oregon, as described in our Terms of Service.

Relationship of the Parties. This agreement does not create an employer-employee, partnership, or joint venture relationship between the parties.

Protecting my work. If you share, copy or misuse my intellectual property or confidential materials, I may ask a court to stop it right away, in addition to any other remedies.

Entire agreement. These Service Terms, the Terms of Service, the Privacy Policy, your service description, and any proposal or invoice for your project make up our entire agreement and replace any earlier conversations or agreements about it. If they conflict, your signed proposal comes first, then these Service Terms, then the Terms of Service.

The rest of the agreement. If any part of these terms is found invalid, the rest still applies. If I don’t enforce a term right away, I haven’t given up the right to enforce it later. You can’t transfer this agreement to someone else without my written permission. Both of us will follow applicable laws in carrying out this agreement.

Changes. I may update these terms from time to time. The version in place when you booked applies to your booking.

2. Digital products

Delivery. Digital products, like workshops and guides, are delivered by email or download link after purchase.

What I promise. Digital products will match their description, and I have the right to sell them to you. Otherwise, they’re provided as-is.

Your license. Digital products are licensed to you, not sold. You get a personal, non-transferable license to use them for your own business. You may not share, resell, copy, distribute or modify them for others, or use them to create a competing product. All rights not granted to you remain with Pondering Mind Creative LLC.

Refunds. Because digital products are delivered right away, they are non-refundable.

Questions

Email hi@ponderingmindcreative.com.